POLICIES

PUNTO JOYERIA BY GRUPO LOS AMIGOS acts as a manufacturer's distributor and the guarantee offered is that granted by the supplier. You have 10 business days to make changes and apply the guarantee.

The guarantee is applicable to:

The pieces may suffer some type of alteration due to the care they are given, the PH of each person, or by being in contact with any type of liquid (perfume, water, sweat, etc.).

The use that each user provides to the products is their responsibility.

To apply the guarantee, it is essential to present a gift or purchase receipt within the first 10 days after the purchase. The item must come in its original packaging and with labels.

We do not make returns. No refunds if you make a mistake in your order. No refunds on custom jewelry. No exchanges, returns, or warranties on discounted or clearance items. No returns or exchanges on international purchases. If you placed your order to pick up at a branch, you have up to 1 month to pick up your package.

Each case is evaluated in detail by our internal team who determines if it is applicable to a return exception; If your order is eligible for return, the refund will be made in a credit balance to be used at puntojoyeria.com or at any of our branches, for the total amount paid for your purchase. The refund does not apply shipping or charges by our payment platforms (PAYPAL, MERCADO PAGO).

The customer must return the merchandise subject to return in its original packaging and with labels.

Order cancellations

PUNTO JOYERIA BY GRUPO LOS AMIGOS reserves the right to cancel any order with suspicious behavior or errors in the system outside the company.

The order will be canceled and 100% of the amount paid will be refunded, a notification will arrive to the email given in the order with the reason for cancellation.

If your order suffered an unjustified cancellation, you can contact us to help you finalize the order again and prepare it for shipment.

Import Tariffs and Import Responsibility

PUNTO JOYERIA BY GRUPO LOS AMIGOS is not responsible for customs fees and taxes applied to the product by the country receiving the shipment. The customer is responsible for paying any fees and taxes applied at the time of receiving their order.

If receipt of the order is rejected due to fees and taxes applied by the receiving country, the customer will be responsible for the final destination of the order.

For details regarding Import Fees, or to obtain documentation or receipts related to customs clearance, you may contact the specified Carrier at the following telephone number: 800 7433 877 Option 3.

When ordering International Products at PUNTO JOYERIA BY GRUPO LOS AMIGOS, you are aware that you are the importer of the product to Mexico.

In the event that the relevant tax and customs authorities in Mexico require you to make a payment of taxes, customs duties, and import fees to import the International Product, the amount of said fees will be included in the final amount of your order.

Legal warning

THE FOLLOWING ARE THE CONDITIONS THAT REGULATE THE USE OF INFORMATION AND SERVICES OF THE CORPORATE TRADE BRAND LOS AMIGOS AND ITS COMPANY NAME PUNTO EN JOYERIA SA DE CV (PUNTO JOYERIA) ON THE WEBSITE AND OBJECTS BELONGING TO THE BRAND.

INITIAL AGREEMENT

The use, consultation and access of any of the platforms entails the full and unreserved acceptance of each and every one of the general terms and conditions, from the moment the user accesses.

These conditions constitute a complete, formal, and unique agreement between the user and CORPORATIVO LOS AMIGOS (PUNTO JOYERIA ) that prevails and replaces other verbal or written communications, agreements, or opposition.

CORPORATIVO LOS AMIGOS (PUNTO JOYERIA) reserves the right to modify the general terms and conditions at any time, notifying the user of the new version with the modifications inserted through publication on the Web page, assuming acceptance of these, in case of continuing the user with the use of any of the platforms.

OBJECT:

CORPORATIVO LOS AMIGOS (PUNTO JOYERIA) is 1 e-commerce of jewelry, operates on desktop and mobile devices

It allows the end user (consumer) to consult categorized products, know their characteristics, photographs and place orders by paying them in a secure and encrypted way, specifying their contact and delivery information.

CONTENT .

CORPORATIVO LOS AMIGOS (PUNTO JOYERIA) manages the content presented on the page.

CORPORATE LOS AMIGOS (PUNTO JOYERIA reserves the right to modify at any time without prior notice; products, prices, delivery times, photographs and descriptions.

The photography, dimensions, colors and tones of the products to be offered by CORPORATIVO LOS AMIGOS may vary from the original product.

CORPORATIVO LOS AMIGOS dot jewelry ) its logos and all material that appears on any of its platforms are trademarks, domain names and trade names owned by CORPORATIVO LOS AMIGOS and protected by international treaties and federal and local laws on intellectual property and Copyright.

The copyright on the content, organization, compilation, information, logos, photographs, images, videos, programs, applications, or in general any information contained or published on the Website is duly protected in accordance with the applicable legislation on the matter. of intellectual property.

The user is prohibited from modifying, altering or deleting, either in whole or in part, the notices, brands, trade names, signs, advertisements, logos or in general any indication that refers to the ownership of information contained in any of the platforms.

The user agrees not to modify, reproduce, copy, redesign, decompile, adapt, translate, prepare derivative works of the application or the website or use the application to develop any software or other materials based on them.

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REFUNDS.

 

The end user (consumer) has up to 5 business days to return the pieces purchased on the website of CORPORATIVO LOS AMIGOS punto joyería

The return will be accepted as long as the product is in perfect condition, without damage of any kind and in its original packaging.

If these conditions are met, CORPORATIVO LOS AMIGOS punto joyería will proceed to reimburse the total amount paid, discounting operating and delivery costs in a process of no more than 10 business days.

There are no product changes.

DISCLAIMER AND LIMITATION OF LIABILITY

CORPORATIVO LOS AMIGOS (jewelry point) will not be responsible to the client or to third parties for failures in the internet connection of the end user (consumer) or for failures of the computer equipment or mobile device in which the page is used.

In accordance with what is permitted by law, CORPORATIVO LOS AMIGOS PUNTO JOYERIA) will not be liable for damages suffered by viruses in your computer as a result of viewing, copying or downloading the information or material contained in this site. In no case shall CORPORATIVO LOS AMIGOS punto jewelry be liable to you or to third parties for direct, indirect, punitive, contingent, special incident or critical damages (including loss of data, income, profit or other economic benefits), or sent through of a link or link from this Site for the transfer of data, materials, texts, images, videos or sounds from this Site, to your Computer, modem or hard drive.

The User is solely responsible for the infractions that may be incurred or for the damages that may be caused or caused by the use of this Site, releasing CORPORATIVO LOS AMIGOS punto joyería from any responsibility that could be derived from the actions of the User.

APPLICABLE LAW AND JURISDICTION

The terms and conditions expressed above will be governed and interpreted in accordance with the laws of Mexico, regardless of the provisions related to conflicts of laws. Any procedure of a legal nature that derives from or is related to this document will be settled in the competent courts of SAHUAYO, MICHOACAN

The parties to this agreement expressly waive any other jurisdiction that may correspond to them due to their present or future domicile or for any other reason.

This agreement was updated on March 12, 2022 in the city of Sahuayo, MICHOACAN, in Mexico.

identity and address of the person responsible

The company responsible for the treatment will be PUNTO JOYERIA BY GRUPO LOS AMIGOS, SA de CV (hereinafter “PUNTOJOYERIA.COM”) with address at Santiago 57, downtown, Sahuayo de Morelos, MICH, Mexico

For any questions related to the protection of your personal data, you can contact our Privacy Officer at the email address puntojoyeria.contacto@gmail.com

categories of personal data subject to processing

As part of the recruitment process of PUNTO JOYERIA BY GRUPO LOS AMIGOS and to comply with the processing purposes indicated in this privacy notice, it is necessary to collect and process the following personal data:

Identification data, Location data, Contact data, Patrimonial and/or financial data.

processing of sensitive personal data

We inform you that for the purposes of this Privacy Notice, we will not collect sensitive data from you.

primary purposes

PUNTO JOYERIA BY GRUPO LOS AMIGOS will process your personal data for the following primary purposes:

To identify and register you as a user of the PUNTO JOYERIA BY GRUPO LOS AMIGOS Website. To create your user account within the PUNTO JOYERIA BY GRUPO LOS AMIGOS Website. To prove and verify your identity in accordance with our internal procedures and guidelines. register the purchases you make on the PUNTO JOYERIA BY GRUPO LOS AMIGOS Website. To manage the delivery of the products you purchase through the PUNTO JOYERIA BY GRUPO LOS AMIGOS Website. To Notify you of the current status of your order; For collection efforts regarding the products that you wish to purchase. Where appropriate, to generate the invoice requested by you. Where appropriate, to manage the composure process of your products; To validate the veracity and quality of the information provided by you. For possible contacts to follow up on any issue related to our products or with these purposes. The foregoing may include the use of various means of communication, both physical and electronic, including sending communications through emails, telephone calls, short messages and other physical and/or electronic means of communication. Addressing doubts, complaints, comments, suggestions, clarifications, returns and follow up on them.

secondary purposes

If you consent, we will use your data for the following purposes:

To know your consumption habits in order to offer you those products that may be of interest to you. To contact you in order to know your opinion about the service. The foregoing may include the use of various means of communication, both physical and electronic, including sending communications through emails, telephone calls, short messages and other physical and/or electronic means of communication. To send you our newsletter via email .

In the event that you do not want your personal data to be processed for any or all of the additional purposes, from this moment you can notify us of the above at puntojoyeria.contacto@gmail.com

basis of legitimation

PUNTO JOYERIA BY GRUPO LOS AMIGOS processes your personal data based on your express consent, which you give us when you register your account, purchase any of our products or sign up for our newsletter.

transfers

PUNTO JOYERIA BY GRUPO LOS AMIGOS may transfer your personal data, both to national and foreign entities, without requiring your consent to:

Affiliated companies, subsidiaries and/or controlling entities, national or foreign, that operate under the same internal policies regarding the protection of personal data; Competent authorities in the cases provided by the applicable regulations.

means to exercise arch rights

You or your legal representative may exercise any of the rights of access, rectification, cancellation or opposition (hereinafter “ARCO Rights”), as well as revoke your consent for the processing of your personal data by sending an email to our Privacy Manager. to the address puntojoyeria.contacto@gmail.com where you will be attended in a timely manner. Our Privacy Manager will provide you with a "Request Form for the Exercise of the Rights of the Holders" so that you can exercise your right.

In order for our Privacy Manager to follow up on your request, you or your legal representative must correctly prove your identity, for which it is necessary that you complete all the fields indicated in the Form and accompany it with a copy of any of the current official identifications that are indicated therein.

In the event that the information provided is erroneous or insufficient, or the corresponding accreditation documents are not attached, our Privacy Manager, within five (5) business days following receipt of the request, may require you to provide the elements or documents necessary to process it. You will have ten (10) business days to respond to the request, counted from the day after you received it. If a response is not provided within said period, the corresponding application will be considered as not submitted.

Our Privacy Manager will notify you of the determination adopted, within a maximum period of twenty (20) business days from the date the request was received, so that, if appropriate, make it effective within fifteen ( 15) business days after the response is communicated.

options and means to limit the use or disclosure of your personal data

You may limit the use or disclosure of your personal data by sending your request to our Privacy Officer at puntojoyeria.contacto@gmail.com . The requirements to prove your identity, as well as the procedure to meet your request will be governed by the same criteria indicated in the previous section.

If your request is appropriate, our Privacy Manager will register it in the exclusion list of PUNTO JOYERIA BY GRUPO LOS AMIGOS.

use of cookies and/or similar technologies

PUNTO JOYERIA BY GRUPO LOS AMIGOS uses various technologies to improve the efficiency of its Web Site, including your experience when you browse the Site. Cookies are small amounts of information that are stored in the browser used by each user so that the server remembers certain information that it can use later. This information allows us to identify you and save your personal preferences to provide you with a better browsing experience. We remind you that you can disable or adjust the use of cookies by following the procedures of the Internet browser you use.

personal data protection authority

If you consider it necessary, we inform you that you have the right to go to the National Institute for Transparency, Access to Information and Protection of Personal Data (INAI) to assert any disagreement related to your right to the protection of personal data.

changes to the privacy notice

PUNTO JOYERIA BY GRUPO LOS AMIGOS reserves the right, at its sole discretion, to change, modify, add or delete portions of this Privacy Notice at any time. In such case, PUNTO JOYERIA BY GRUPO LOS AMIGOS will inform you of the changes by the same means that this Privacy Notice has been made available to you.

last update

This Privacy Notice corresponds to the April 2022 version