The use that each user provides to the products is their responsibility. To apply the guarantee, it is essential to present a gift or purchase receipt within the first 10 days after the purchase. The item must come in its original packaging and with labels. We do not make changes. No refunds are made if you make a mistake in your order. No refunds are made in any case in cash or by transfer. All returns are made by means of a gift card to be used as credit in the store. No returns are made. in personalized jewelry. No exchanges, returns or guarantees are made on discounted or clearance products. No returns or exchanges are made on international purchases. Each case is evaluated in detail by our internal team who determines if an exception applies. return; If your order is eligible for return, the refund will be made in a credit balance to be used at Puntojoyeria.com or at any of our branches, for the total paid for your purchase (without considering shipping and return shipping on which in all cases has a value of $189.00 mxn). The refund does not apply charges from our payment platforms (PAYPAL, MERCADO PAGO). ALL OUR RETURNS PER PACKAGE HAVE A COST OF $189.00 MXN, IF THE AMOUNT TO BE RETURNED IS LOWER, IT WILL NOT APPLY. The customer must return the merchandise. Subject to return in its original packaging and with labels (if applicable).